Last updated: October 10, 2026
This policy explains how to delete your FRIDAYSOUQ account, what is removed, and what we must keep. You can start the deletion yourself, inside the app, at any time.
1. How to delete your account in the app
- Open FRIDAYSOUQ and go to Profile, then Delete account.
- Confirm that it is you, with your password or your SooqKey passkey.
- Enter the 6-digit code we send to the verified email address on your account. If your email is not verified yet, verify it first from your profile.
- After you confirm, the request is carried out automatically within 24 hours, and we email you when it is complete.
Once you have confirmed the request, it cannot be undone from the app. A deleted account cannot be restored.
2. What can delay deletion
We cannot complete the deletion while your account still has financial matters open. The app shows you exactly what is holding the request, and it completes automatically once these are settled:
- an unpaid postpaid balance or a charge that is still pending;
- money remaining in your wallet, or a held amount;
- a wallet top-up request, payment, refund or dispute that is still being processed;
- a promotion or commercial campaign that is booked, waiting or running;
- an unpaid commercial invoice;
- a saved payment card that has not been removed;
- a restriction on your account that needs to be resolved with support.
If money remains in your wallet, contact support so that we can settle it under our Refund and Cancellation Policy.
3. What is deleted or anonymised
When the deletion is carried out:
- your name, email address, username, mobile number, city, profile photo and identity document details are removed from your account, and the account name becomes "Deleted account";
- your password and PIN are destroyed, you are signed out on every device, and your passkeys are revoked;
- your listings and Shorties are withdrawn from the marketplace, and their phone, chat and offer options, address and map location are removed;
- your commercial ads are archived, and their business name, phone, WhatsApp, website and location are removed.
4. What we keep, and why
Some records are kept after deletion because the law or a legitimate need requires it. They stay linked to an internal account number, not to your name or contact details:
- financial records, such as wallet transactions, charges, invoices and receipts, for accounting, tax and audit purposes;
- security and audit records, including the record of the deletion request itself, to prevent fraud and misuse;
- reports, moderation decisions and archived listing records, to handle disputes and to stop a removed user from returning to break the rules again;
- documents and declarations you submitted for seller verification or for a regulated listing, as evidence of who published it;
- messages you already sent to other users, which stay in their conversations and show the sender as "Deleted account".
We keep these records only for as long as those purposes require. Copies in our routine backups are overwritten as the backups rotate.
5. Information held by our service providers
Service providers that process information for us keep it only for the limited periods set by their own terms. If you want us to ask a provider to delete your information sooner, contact us.
6. Deleting specific information without deleting your account
You can edit or remove your listings, profile details and saved items in the app at any time. To ask us to delete other specific information, contact us.
7. If you cannot use the app
If you no longer have access to the app or your account, email us from the email address on your account, or include your registered mobile number, and ask for account deletion. We will verify that the request comes from the account owner before acting on it.
8. Contact
AL BAYAREQ AL MALAKIYA GENERAL TRADING & CONTRACTING CO. Email: support@ai-fridaysooq.net
