FRIDAYSOUQ

Last updated: October 10, 2026

This Privacy Policy explains how AL BAYAREQ AL MALAKIYA GENERAL TRADING & CONTRACTING CO. ("FRIDAYSOUQ", "we", "us") collects, uses, shares and protects personal information when you use the FRIDAYSOUQ mobile app, the website https://ai-fridaysooq.net and related services (together, the "Service"). FRIDAYSOUQ is a classifieds marketplace serving the State of Kuwait.

By using the Service you agree to this policy. If you do not agree, please do not use the Service.

1. Who is responsible for your information

AL BAYAREQ AL MALAKIYA GENERAL TRADING & CONTRACTING CO. operates the Service and is responsible for the personal information described here. We handle it in line with the laws and regulations that apply in the State of Kuwait, including the data privacy protection regulations of the Communication and Information Technology Regulatory Authority (CITRA). Contact: Email: support@ai-fridaysooq.net

2. Information we collect

Information you give us:

Account details: your name, username, Kuwait mobile number, email address and password (kept only in hashed form), plus optional profile details such as your city and profile photo.
Account profiles: the type of account you use (personal, individual dealer or business) and its display name.
Listings and content: the titles, descriptions, prices, categories, item details, photos and videos you publish, including Shorties, stories and commercial ads, and your unpublished drafts.
Verification details: if you ask for seller verification, or publish in a category that requires it, the identity document (Civil ID or passport) or business documents you submit, their details, and the declarations you sign.
Messages and offers: your chat messages and attachments, offers, deal rooms, reports and blocks.
Support requests: what you write to us, any attachment you add, and the email address or phone number on your account at that time.
Payments and billing: wallet top-up requests (amount, bank name, transfer reference and the receipt you upload), wallet balances and transactions, postpaid charges, invoices, package purchases, promotions and reward points.

Information collected automatically:

Device and technical data: device model, operating system, app version, language, IP address, a hashed device identifier, and diagnostic and error logs.
Sign-in and security data: sign-in history, your registered devices, passkey public keys and security events. Face ID, Touch ID and other biometrics are checked only by your device. We never receive them.
Usage data: the listings you view, your searches, favourites and saved items, how you interact with listings, ads and recommendations, and how you respond to notifications.
Location: if you allow it, your device location while you are using the app. The location you attach to a listing is stored with that listing and shown as you choose.
Notification tokens, so that we can deliver the notifications you have allowed.

Information from others:

Reports that other users submit about you or your content.
Confirmation of a transfer or payment from our bank or payment partner.

3. Online payments

Where online payment by KNET or card is offered, you complete it on the secure page of our payment partner. We never receive or store your full card number, PIN or security code. If you choose to save a card, we keep only a payment token, the card brand and its last four digits.

4. Device permissions

We ask for a permission only when a feature needs it. You can change any of them at any time in your device settings.

Camera and microphone: to take photos and record videos for your listings, profile and chats.
Photos: to choose photos and videos to upload, and to save images you download from the app.
Location, while using the app: to show nearby listings and services and to help you set a listing's location. We do not collect your location in the background.
Notifications: to tell you about messages, offers, listing status and billing.
Face ID or Touch ID: to confirm it is you when you sign in with SooqKey.
Motion: so that you can shake your phone to report a problem.

5. How we use information

To provide the Service: create and secure your account, publish and display your listings, run chat and offers, and show relevant results.
For safety and trust: verify accounts and sellers, review content, detect and prevent fraud, spam and abuse, and enforce our Terms and Content Policy.
To personalise: recommend listings and categories and remember your recent searches and preferences.
For billing: calculate fees, run the wallet, postpaid billing, packages, promotions and rewards, issue receipts and invoices, and collect amounts that are due.
To communicate: send service messages and security alerts and, where you allow them, notifications.
To improve: measure performance, fix errors and develop features, using combined or de-identified data where we can.
For legal reasons: comply with the law, answer lawful requests, and protect our rights and those of our users.

6. Artificial intelligence features

FRIDAYSOUQ includes AI features such as the Al-Hudhud assistant, AI-assisted listing creation, price guidance, image checks and content review. To provide them, the text you type and the listing details, photos and videos (including video frames and audio) you submit may be processed by our AI service provider, OpenAI, acting on our behalf. We send only what the feature needs, and never your password or payment card details.

AI results are suggestions. Nothing is published, sent or charged until you confirm it, and review decisions about your content can be looked at again by our team if you ask. We keep your assistant conversations in your account so that you can continue them later.

7. Advertising

We show ads from Google AdMob. To deliver and measure ads, limit how often you see them and prevent fraud, Google may collect device identifiers, your IP address (which indicates a general location), your interactions with ads and diagnostic data, under Google's own privacy policy at https://policies.google.com/privacy.

We do not ask to track you across other companies' apps and websites, and we do not give advertisers your name, phone number, email address or messages. If you watch a rewarded ad, we pass Google an internal account number so that your reward can be verified.

Commercial ads published by businesses on FRIDAYSOUQ are delivered by us, based on what you do inside FRIDAYSOUQ only.

8. How we share information

We do not sell your personal information. We share it only in these cases:

Publicly, as you choose: your listings, public profile name, seller badges and the contact options you turn on (such as phone or chat) are visible to other users and may be visible on the web.
With other users: when you chat, send an offer or agree a deal, the other person sees what you send.
With service providers that process information for us: hosting and storage, Google Firebase (mobile number verification and notification delivery), Apple Push Notification service, OpenAI (AI features), Google AdMob (ads), our email delivery provider, OpenStreetMap (map tiles) and, where online payment is offered, our payment gateway Hesabe.
For legal reasons: when the law, a court order or a competent authority requires it, or to protect the rights, safety and integrity of our users and the Service.
In a business transfer: if the Service is reorganised or sold, under the protection of this policy.

Our servers are located in the European Union, and some of the providers above are located outside Kuwait, including in the United States. When information is transferred to them, we take reasonable steps to keep it protected.

9. How long we keep information

We keep your information while your account is active and for as long as the purposes above require. When you delete your account, we remove or anonymise your personal profile information as set out in our Account and Data Deletion Policy.

We keep some records for longer where the law or a legitimate need requires it. These include financial records, invoices and receipts, security and audit logs, and records needed to resolve disputes or prevent fraud.

10. Security

We protect your information with encrypted connections, hashed passwords, passkey sign-in, private storage for sensitive documents, and access controls and audit logs for our staff. No system is completely secure. Please keep your device and sign-in details safe, and tell us straight away if you think someone has used your account without permission.

11. Your choices and rights

See and update your profile, listings and notification preferences in the app.
Turn permissions such as location, camera, photos and notifications on or off in your device settings.
Delete your account in the app from Profile, then Delete account. Our Account and Data Deletion Policy explains what happens.
Ask us for a copy of your personal information, ask us to correct it, or object to a particular use, by contacting us. We may need to confirm your identity first.

12. Children

We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

13. Changes to this policy

We may update this policy. We will publish the new version on this page with a new date and, where a change is significant, take reasonable steps to let you know.

14. Contact us

AL BAYAREQ AL MALAKIYA GENERAL TRADING & CONTRACTING CO. Email: support@ai-fridaysooq.net