Last updated: October 10, 2026
We are here to help with your FRIDAYSOUQ account, listings, billing and safety concerns.
Contact us
AL BAYAREQ AL MALAKIYA GENERAL TRADING & CONTRACTING CO. Email: support@ai-fridaysooq.net
When you write to us, include the mobile number or email address on your account and, where relevant, the listing, ad or receipt reference. This helps us answer faster. Never send us your password, verification codes or card details. We will never ask for them.
Get help inside the app
- Profile, then Help: answers to common questions about publishing, billing, verification and your account.
- Shake your phone on any screen to report a problem or suggest an improvement. You can attach a screenshot.
- Al-Hudhud, the in-app assistant, can guide you to the right screen.
Report content or a user
- Open the listing or commercial ad and choose Report.
- In a chat, open the menu to report or block the other user.
- We aim to review reports within 24 hours. See our Content Policy for the rules.
Billing and refunds
Your charges, receipts and wallet are in Profile, under Billing and Wallet. To question a charge or ask for a refund, contact us with the receipt or charge reference. See our Refund and Cancellation Policy.
Delete your account
You can delete your account in the app from Profile, then Delete account. If you cannot access the app, contact us from the email address on your account. See our Account and Data Deletion Policy.
Privacy requests
To ask for a copy of your personal information, to correct it, or to raise a privacy concern, contact us. See our Privacy Policy.
