Last updated: October 10, 2026
This policy explains when amounts paid to FRIDAYSOUQ can be cancelled, credited or refunded. It applies to our paid services: publication fees, promotions and pinned placement, extensions and renewals, packages, commercial ad campaigns and wallet top-ups. It does not cover the price of items bought and sold between users. FRIDAYSOUQ is not a party to those deals and does not hold or refund that money.
Nothing in this policy takes away a right that the consumer protection law of the State of Kuwait gives you.
1. How our paid services work
Our paid services are digital advertising services. The price in Kuwaiti Dinar (KWD) is shown before you confirm, and a service usually starts as soon as you confirm it. Once a service has started or been used, it is normally non-refundable.
2. Wallet balance
- Your wallet is a prepaid balance that can be used only for FRIDAYSOUQ services.
- A top-up by bank transfer is added to your wallet after our finance team confirms the transfer. If we cannot confirm it, the request is rejected, nothing is added, and you are told the reason.
- A top-up by KNET or card, where offered, is added once our payment partner confirms the payment.
- When you pay by KNET, keep a record of the payment. If the amount was deducted from your bank account but not added to your wallet, send us the evidence of the deduction and we will add it or refund it.
- After credit is added to the wallet, the remaining balance is not refunded in cash. We return a top-up only if it was charged twice, if a technical failure on our side caused the loss, or if the law requires it.
- Such a refund is sent to the original source of the payment after we verify the request. Bonus or promotional credit is not refundable.
- If you ask to delete your account while a balance remains, contact support so that it can be settled first.
3. Scheduled promotions and campaigns
When you book a promotion or campaign that starts later or waits in a queue, we may hold the amount in your wallet. The hold is released in full, automatically, if the booking is rejected in review, is cancelled, or fails before it starts. The amount is captured only when the promotion actually starts.
4. When we give a credit or refund
We will credit your wallet, or refund the payment where a credit is not possible, if:
- you were charged twice for the same service;
- you were charged but the service was not delivered because of a technical fault on our side;
- a promotion or campaign we accepted could not run for the period you paid for, for a reason on our side. In that case the credit covers the part that was not delivered;
- the law requires a refund.
5. When we do not refund
- A promotion, extension, renewal or publication that has started or finished.
- A package once any of its benefits has been used, or after it has expired.
- A listing, ad or account that was removed or restricted for breaking our Terms or Content Policy.
- A mistake in your own listing, such as the wrong category, price, photos or duration.
- A listing that did not bring the views, messages or sale you hoped for. We do not guarantee a number of views or a level of visibility; these depend on the section, the quality of the ad and demand at the time.
- Reward points, which have no cash value.
6. Postpaid charges
Where postpaid billing is offered, a charge is recorded when you confirm a paid service and becomes due on the date shown in Billing and Wallet. If the service is cancelled or rejected before it starts, the charge is cancelled. Sections 4 and 5 apply to postpaid charges in the same way. A charge you dispute stays visible in your account while we review it.
7. Cancelling automatic payment
Automatic payment uses your wallet balance and is off unless you turn it on. You can turn it off at any time in Billing and Wallet. Turning it off stops future automatic collections. It does not cancel amounts already due or reverse a payment that has already been made.
8. How to ask for a refund
Contact us and include the mobile number or email address on your account, the receipt or charge reference, the date and amount, and what went wrong. Please write to us as soon as you notice the problem. We may ask for more information to verify the request.
9. Processing time
We will tell you the result of our review. An approved wallet credit appears in your wallet straight away. An approved refund to a bank account or card usually arrives within 5 to 10 business days, depending on the bank or payment partner.
10. Payment disputes
If you dispute a payment with your bank without contacting us first, we may pause the related service and your paid features while the dispute is open.
11. Contact
AL BAYAREQ AL MALAKIYA GENERAL TRADING & CONTRACTING CO. Email: support@ai-fridaysooq.net
